When customers shop on our platforms, they are purchasing from you, the seller, and not your supplier, as such it's crucial that you manage your supplier arrangements to mitigate any confusion or friction this may cause.
Please ensure you comply with the following obligations:
1. Be the Seller of Record: You must be identified as the seller on all associated paperwork/documents.
2. Remove Third-Party Identifiers: Any labels, invoices, external packaging, or other information identifying a third-party supplier/dropshipper must be removed.
3. Responsibility for Returns: You must handle all returns and customer service issues related to your products.
4. Product compliance: Any dropshipped product must comply with the relevant New Zealand law, standard or regulation that may apply. Seek independent advice if you are unsure of your obligations.